Refund Policy at StoneHorizon

Thank you for dining with StoneHorizon. We take pride in the quality of the fresh ingredients and delightful recipes offered at our pizzeria, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 24 hours to return an item from the time you received it. To be eligible for a return, the item must be uneaten and in the same condition that you received it.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at +44 20 7946 0958 or visit our website stonehorizon.sbs.

Exceptions

Some items are non-refundable and non-returnable. These include gift cards and sale items.

In the event of a mistake by StoneHorizon, such as the delivery of the wrong product or a product with any sort of defect, we will ensure a full refund or the correct product delivered at no additional cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our address at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Non-Returnable Items

Please note that certain items cannot be returned. Perishable goods such as food cannot be returned unless there is a valid reason such as a damaged or incorrect item was provided. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Payments and Credits

Payments will be refunded in the same £ used for the original purchase. Credits will be applied to the original method of payment or as store credit toward future purchases at your discretion.

Policy Changes

This Refund Policy was last revised on March 29, 2023. StoneHorizon reserves the right to change this refund policy at any time. Please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.